Digital integration with 3Shape’s® TRIOS® intraoral scanner is now fixed. An infrastructure upgrade disrupted the connection temporarily, but it has now be re-established.
Instructions on how to connect your 3Shape Communicate Account to DDX is available by going to the Henry Schein® Orthodontics DDX Lab page and accessing the Quick Start Guide located in our Document Center. For further assistance our dedicated customer service team is available during normal business hours Monday – Friday, 7:00 am – 4:00 pm Pacific Coast Time and can be reached at aligners@henryscheinortho.com or phone at 800-344-3397.
Apologies for any inconvenience this may have caused and thank you in advance for your understanding. As always, we remain dedicated to supporting you and your patient’s health and happiness.
Henry Schein Orthodontics
1822 Aston Ave
Carlsbad,
CA
92008
US
Telephone 800-344-3397