Aligner Tech Support Live
New for Henry Schein Ortho Aligners! You may now request technical support by submitting a ticket via the ATS help desk at https://hsoaligner.freshdesk.com or by clicking Raise an Issue under Aligner Support on your DDX Dashboard.
The Aligner Technical Support (ATS) Team is available to assist with scanner and platform-related issues including:
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- Aligner case submission troubleshooting
- Studio Pro™ treatment plan viewer
- Scanner connectivity or file transfers
- DDX Lab account assistance
Sign Up Benefits
Sign up with Henry Schein Orthodontics and DDX and receive these benefits:
- Send electronic prescriptions
- Instantly receive case return dates based off Henry Schein Orthodontics's production schedule
- View lists of cases that are due
- Attach digital photos, files, and electronic notes to your patient's lab case
Service Details
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ClearArc - New Case Flex [GL1HDBR-CASWDEN]
Up to 20 sets of aligners or 1-40 single arch aligners + optional per aligners fee for up to 10 extra
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ClearArc - New Case Full [GL1HDBR-CASWDEN]
30 or more sets of aligners
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Reveal - New Case [GL1HDBR-RES00EN]
Standard, Lite, or Express Packages.
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Reveal - New Case [GL1HDBR-RESRDEN]
Standard or Flex Packages
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Reveal - New Case [GL1HDBR-RESSMEN]
Standard or FLEX Packages
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Reveal Plus Clear Aligners
Standard, Lite, or Express Packages, all include one set of retainers and one Refinement at no charge.
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Reveal Plus Clear Aligners
Standard, or Flex Packages
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Reveal® Plus Clear Aligners
Standard, Light or Express Packages, both include one set of retainers.
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Reveal® Plus Clear Aligners (EU)
Standard, Lite or Express Packages, all include one set of retainers, and one refinement.
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SLX Clear Aligners New Case (FULL or FLEX)
FULL or FLEX Packages
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SLX Clear Aligners New Case (FULL or FLEX)
FULL or FLEX Packages
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ClearArc - Exception Handling [GL1HDBR-CASWDEN]
For use in manufacturing/logistics related exception scenarios. Original aligner trays must be shipped back to us for quality inspection and reporting.
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ClearArc - Replacement Aligners [GL1HDBR-CASWDEN]
For use in an instance of misplaced/damaged aligners by patient
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ClearArc - Replacement Retainers [GL1HDBR-CASWDEN]
For use in an instance of misplaced/damaged retainers by patient
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Reveal - Exception Handling [GL1HDBR-REB00EN]
For use in manufacturing/logistics related exception scenarios. Original aligner trays must be shipped back to us for quality inspection and reporting.
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Reveal - Exception Handling [GL1HDBR-REBRDEN]
For use in manufacturing/logistics related exception scenarios. Original aligner trays must be shipped back to us for quality inspection and reporting.
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Reveal - Replacement Aligners [GL1HDBR-REB00EN]
For use in an instance of misplaced/damaged aligners by patient
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Reveal - Replacement Aligners [GL1HDBR-REBRDEN]
For use in an instance of misplaced/damaged aligners by patient
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Reveal - Replacement Retainers [GL1HDBR-REB00EN]
For use in an instance of misplaced/damaged retainers by patient
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Reveal - Replacement Retainers [GL1HDBR-REBRDEN]
For use in an instance of misplaced/damaged retainers by patient
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Reveal Aligners Plus Replacement Retainers
Replacement retainers, based on original final occlusion.)
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Reveal Aligners Remake & Return
If there is a manufacturing concern and the case needs to be remade please return trays for review and correction.
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Reveal Individual Aligners
To replace 2 or more for lost or damage
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Reveal Replacement Retainers
Replacement retainers, based on original final occlusion.
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Reveal® Individual Aligners (EU)
To replace 2 or more for lost or damage
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Reveal® Plus Replacement Retainers (EU)
Replacement retainers, based on original final occlusion.)
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Reveal® Remake & Return EU (5722537)
If there is a manufacturing concern and the case needs to be remade please return trays for review and correction.
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Reveal® Replacement Retainers (EU)
Replacement retainers, based on original final occlusion.)
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SLX Aligner Remake & Return
If there is a manufacturing concern and the case needs to be remade please return trays for review and correction.
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SLX Aligner Remake & Return
If there is a manufacturing concern and the case needs to be remade please return trays for review and correction.
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SLX Individual Aligners
To replace 2 or more for lost or damage
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SLX Individual Aligners
To replace 2 or more for lost or damage
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SLX Refinement – Same Treatment Goal/ Same Final Occlusion
Dr review and Tx plan approval required for case
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SLX Replacement Retainers
Replacement retainers, based on original final occlusion.
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SLX Replacement Retainers
Replacement retainers, based on original final occlusion.
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SLX® Aligner Remake & Return (129-RMA)
If there is a manufacturing concern and the case needs to be remade please return trays for review and correction.
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SLX® Individual Aligners (EU)
To replace 2 or more for lost or damage
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SLX® Replacement Retainers (EU)
Replacement retainers, based on original final occlusion.
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Reveal - Standalone Retainers [GL1HDBR-REB00EN]
A removable appliance designed for the retention of dentition post orthodontic treatment. This product is independent of Reveal Aligner treatment.
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ClearArc - Refinement [GL1HDBR-CASWDEN]
Achieve the same final treatment goal with additional aligner trays. Review of treatment plan and approval is required by the Doctor.
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ClearArc - Revision [GL1HDBR-CASWDEN]
Achieve a new final treatment goal with new aligner trays. Review of treatment plan and approval is required by the Doctor.
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Reveal - Refinement [GL1HDBR-REG00EN]
Achieve the same final treatment goal with additional aligner trays. Review of treatment plan and approval is required by the Doctor.
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Reveal - Refinement [GL1HDBR-RES00EN]
Achieve the same final treatment goal with additional aligner trays. Review of treatment plan and approval is required by the Doctor.
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Reveal - Refinement [GL1HDBR-RESRDEN]
Achieve the same final treatment goal with additional aligner trays. Review of treatment plan and approval is required by the Doctor.
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Reveal - Revision [GL1HDBR-REG00EN]
Achieve a new final treatment goal with new aligner trays. Review of treatment plan and approval is required by the Doctor.
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Reveal - Revision [GL1HDBR-RES00EN]
Achieve a new final treatment goal with new aligner trays. Review of treatment plan and approval is required by the Doctor.
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Reveal - Revision [GL1HDBR-RESRDEN]
Achieve a new final treatment goal with new aligner trays. Review of treatment plan and approval is required by the Doctor.
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Reveal Plus Aligners Revision - New Treatment Goal
Dr review and Tx plan approval required for case
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Reveal® Plus Aligners Refinement - Same Treatment Goal/ Same Final Occlusion
Dr review and Tx plan approval required for case
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Reveal® Plus Aligners Refinement - Same Treatment Goal/ Same Final Occlusion (EU)
Dr review and Tx plan approval required for case
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Reveal® Plus Aligners Revision - New Treatment Goal / New Final Occlusion (EU)
Dr review and Tx plan approval required for case
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Reveal® Refinement - Same Treatment Goal/ Same Final Occlusion (EU)
Dr review and Tx plan approval required for case
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Reveal® Refinement – Same Treatment Goal/ Same Final Occlusion
Dr review and Tx plan approval required for case
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Reveal® Revision - New Treatment Goal / New Final Occlusion
Dr review and Tx plan approval required for case
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Reveal® Revision - New Treatment Goal / New Final Occlusion (EU)
Dr review and Tx plan approval required for case
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SLX Refinement – Same Treatment Goal/ Same Final Occlusion
Dr review and Tx plan approval required for case
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SLX Revision - New Treatment Goal / New Final Occlusion
Dr review and Tx plan approval required for case
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SLX Revision - New Treatment Goal / New Final Occlusion
Dr review and Tx plan approval required for case
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SLX® Refinement – Same Treatment Goal (EU)
Dr review and Tx plan approval required for case
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SLX® Revision - New Treatment Goal (EU)
Dr review and Tx plan approval required for case
Contact Details
Henry Schein Orthodontics
1822 Aston Ave
Carlsbad,
CA
92008
US
Telephone 800-344-3397
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